Last updated: January 26, 2026

At https://k2herbalhighs.com/ (“we,” “our,” “us,” or the “Site”), customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, replacements, or store credits may be issued.

By placing an order on our Site, you agree to this Refund Policy.

1. All Sales Are Final

Due to the nature of the products sold on k2herbalhighs.com, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processed.

Please ensure all order details are correct before completing your purchase.

2. Damaged or Incorrect Orders

We will only consider a replacement or refund if:

  • The item received is damaged during shipping, or
  • The item received is materially different from what was ordered

To be eligible, you must:

  • Contact us within 48 hours of delivery
  • Provide clear photos or video evidence of the issue, including packaging
  • Provide your order number and proof of purchase

Failure to meet these requirements may result in denial of the claim.

3. Non-Refundable Situations

Refunds or replacements will not be issued for:

  • Change of mind after purchase
  • Incorrect shipping address provided by the customer
  • Delays caused by courier, customs, or third-party carriers
  • Orders seized, delayed, or rejected by customs or postal authorities
  • Failure to follow product usage instructions or disclaimers
  • Minor packaging variations that do not affect the product

4. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting us may result in:

  • Immediate suspension of your account
  • Blacklisting from future purchases
  • Submission of order records to payment processors or dispute platforms

We encourage customers to contact us directly to resolve any concerns.

5. Approved Refunds

If a refund is approved:

  • Refunds will be issued to the original payment method
  • Processing times may take 5–10 business days, depending on your payment provider
  • Partial refunds may be issued at our discretion

6. Shipping Costs

Shipping and handling fees are non-refundable once an order has been shipped.

7. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes take effect immediately upon posting on the Site.

8. Contact Information

For refund-related inquiries, please contact us:

Email: support@k2herbalhighs.com
Website: https://k2herbalhighs.com/